Terms & Conditions
Benefit 2.0 – Terms & Conditions
Last updated: 17:00 16.05.2025
Buzzworks Holdings, 34 Grange Street, Kilmarnock, KA1 2DD
- About the Programme
Benefit 2.0 is the official loyalty programme of Buzzworks Holdings, designed to reward our guests for dining with us. By signing up, registering, or using the Benefit loyalty programme, you agree to these Terms & Conditions.
- Eligibility & Membership
– Benefit is open to individuals aged 18 or over who live in the UK.
– You can sign up through our app or website, or register a physical card.
– One membership per person. Duplicate accounts may be closed or merged at our discretion.
- Membership Tiers
There are three tiers in the Benefit programme:
– Benefit – Our standard tier for all new members.
– Benefit+ – For members who meet spend and visit thresholds (reviewed periodically).
– BenefitS – A subscription tier offering Benefit+ perks for a monthly fee.
Buzzworks reserves the right to review, upgrade, downgrade, or revoke tier status based on activity, spend, or misuse.
- £10 Welcome Bonus
– New members will receive a £10 credit within 24 hours of registering.
– This bonus is valid for 6 weeks from the date it is issued.
– If not used within this time, the bonus will expire and cannot be reissued or extended.
– Bonus credit can only be used on food purchases and is non-transferable.
- Earning Points & Cashback
– Points are earned on qualifying food purchases only.
– Drinks, service charges, and gift card purchases are excluded from earning points.
– Benefit members earn 60 points per £1 spent (equivalent to 3% cashback).
– Benefit+ and BenefitS members earn 100 points per £1 (5% cashback).
– Every 10,000 points automatically converts to £5 credit, applied to your cashback balance.
– Cashback and points expire 12 months from the date they were earned.
- Birthday & Christmas Rewards
– Members receive up to £10 (Benefit) or £20 (Benefit+ / BenefitS) off food during:
– Birthday: valid 2 weeks before to 2 weeks after your registered birthdate.
– Christmas: valid Sunday from 5pm – Friday at 5pm from 1st–14th December.
– To redeem, simply show your Benefit card or app when dining.
- Happy Hour & Exclusive Offers
– Members can enjoy Happy Hour food discounts:
– 25% off for Benefit members
– 40% off for Benefit+ and BenefitS
– To redeem this offer, you must book in advance through the link provided in your Happy Hour email, via your loyalty account or by heading to the Buzzworks app and clicking Rewards. This link is for personal use only and must not be shared. It is not possible to book for Happy Hour by phone, email, in person, or online through our website. To activate the discount, please scan your Benefit app or card when requesting your bill. No discount will be applied without a card. The Happy Hour discount is available on the main menu only. It does not apply to drinks, hot beverages, or the Fork Out Less Menus. Food orders must be placed before 5:30pm to enjoy this offer (5pm Saturday’s). The promotion is not available on peak dates, including the Christmas period, Valentine’s Day, Mother’s Day, Easter weekend, Father’s Day, and public holidays. Additionally, the offer is not available at The Fox, Vic’s and Tbar. The Happy Hour discount is valid for parties of up to a maximum of 8 people. It cannot be used in conjunction with any other special offer, promotion, or discount. This offer is subject to limited availability, and we reserve the right to amend the terms or withdraw the promotion at any time.
– Additional seasonal promotions and surprise rewards may be offered at Buzzworks’ discretion.
- Priority Booking (Top Tiers Only)
– Benefit+ and BenefitS members may receive priority access to bookings.
– While we’ll always do our best to accommodate you, this is subject to availability and venue capacity.
- Using Your Account & Rewards
– Cashback and rewards can only be redeemed in-venue against qualifying food purchases.
– Rewards and credit cannot be exchanged for cash or transferred between accounts.
– You are responsible for keeping your account information accurate and up to date.
- App & Digital Access
– All rewards, balances, and tier progress can be managed via the Buzzworks Benefit app.
– You can link your account to Apple or Google Wallet for fast access.
– Buzzworks is not responsible for technical issues beyond our control.
- Changes to the Programme
We reserve the right to change, pause, or end the Benefit loyalty programme at any time, for any reason, and without prior notice. This includes changes to rewards, point values, tier thresholds, eligibility, and associated benefits. We’ll always aim to act fairly and in the best interest of our guests – but your continued use of the programme means you accept any updates we make.
- Misuse or Breach
– Abuse of the programme, including fraudulent activity or misuse of offers, may result in points or cashback being removed, your account being suspended, or termination of your membership.
– Buzzworks reserves the right to audit account activity at any time.
- Privacy
– Your personal data will be handled in accordance with our Privacy Policy, and used only for the purposes of managing your loyalty account and communications related to the programme.
- Lost Cards or Account Access
Buzzworks is not responsible for any loss, theft, or unauthorised use of physical Benefit cards. If your card is lost or stolen, please contact us as soon as possible. While we’ll do our best to help, we can’t guarantee the recovery of any points, cashback, or rewards associated with a lost or misused card. We strongly recommend using the digital version of your Benefit card via our app or your mobile wallet for added security.
- Contact Us
For questions or support related to Benefit, contact our team via the app or email mail@buzzworksholdings.com