Careers

Making people feel great through hospitality.
It’s what we’re all about. We believe that our
employees should enjoy their jobs, so we
offer excellent rewards, exclusive benefits
and great career prospects.

View Vacancies

Why Buzzworks

At Buzzworks, we are always on the lookout for talented people to join our team – and there’s never been a better time to join us! Whether it’s a seasonal position, or long-term career, we might just have the job…

BE THE BEST

Easy – we are one of The Sunday Times best 100 companies to work for in the UK!

WE'RE GOING PLACES

As one of the country’s most exciting hospitality businesses, Buzzworks is growing, and fast.

JOIN THE TEAM

With a number of new projects in the pipeline, we are looking for staff in all areas, from bar and kitchen staff to floor staff and managers.

PUTTING STAFF FIRST

It makes sense that our staff are happy. That’s why we  offer flexible working conditions, competitive rates of pay and industry-leading training.

GET IN TOUCH

If you are warm, friendly and passionate about hospitality, we’d love to hear from you!

Rewards

We believe in making people happy, and that all starts with our talented team.  Not only do we offer competitive rates of pay and paid overtime but we believe in a healthy work-life balance and issue our rotas two weeks in advance, so our staff can make the most of their days off.  Our Live-Life scheme means staff can book regular time off to enjoy the things that matter. And with our generous staff discount, cash incentives and unmissable social events, it’s no surprise that we have been voted one of the best employers in the UK three years running.

Development

As market leaders in employee training, we put career progression first. From customer service skills and mixology sessions, to our acclaimed management development programme and chef training courses, the Buzzworks Academy is fast becoming the benchmark for hospitality training in Scotland. All employees are encouraged to progress within the business, through coaching and bespoke development. Show us some passion and hard work and we’ll do the rest.

Vacancies

The Job

We have a vacancy for a talented Commis Chef within our Ayr venue, Treehouse. As a Commis Chef, you will be passionate about what you do and have an eagerness to develop and progress within our kitchens. You will be involved with all aspects of food preparation, maintaining cleanliness standards and supporting each section of the kitchen.

As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

Attractive Package and Benefits

You will enjoy an attractive range of benefits including tips, a 40% Venue Discount card, lifestyle flexibility, personal development, Buddy and company wide fun events, and a generous internal referral scheme.

Apply Now
The Job

We have a vacancy for a part time Kitchen Porter within our Scotts Largs venue. As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

You will be a key member of our kitchen team supporting our chefs in a wide range of tasks to ensure our standards of food excellence are maintained. Your main priority will be to ensure high levels of cleanliness in and around the kitchen area at all times.  You will be really keen to want to develop your career and become a Chef. 

Experience is not necessary for this role because we will train and develop you. You will however need a lot of energy and be able to work in a fast paced environment. Just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador.

Attractive Package and Benefits

You will enjoy an attractive range of benefits including a 40% Venue Discount card, lifestyle flexibility, personal development, Buddy and company wide fun events, and a generous internal referral scheme.

Apply Now
The Job

We have a vacancy for a part time Kitchen Porter within our Kilmarnock venue, The Longhouse. As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

You will be a key member of our kitchen team supporting our chefs in a wide range of tasks to ensure our standards of food excellence are maintained. Your main priority will be to ensure high levels of cleanliness in and around the kitchen area at all times.  You will be really keen to want to develop your career and become a Chef. 

Experience is not necessary for this role because we will train and develop you. You will however need a lot of energy and be able to work in a fast paced environment. Just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador.

Attractive Package and Benefits

You will enjoy an attractive range of benefits including a 40% Venue Discount card, lifestyle flexibility, personal development, Buddy and company wide fun events, and a generous internal referral scheme.

Apply Now
The Job

We are looking for a talented Chef de Partie for The Longhouse, Kilmarnock.  As a Chef De Partie, you will work as part of a team, supporting our senior chefs as well as coaching junior chefs.  Our chefs have a real passion for food, excellent communication and organisational skills. Your role will involve motivating others, ensuring other team members are competent, maintaining a high level of cleanliness within the kitchen and complying with legislation.  With some kitchen experience, you will be really keen to develop your career further in an award-winning environment. Just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador.

As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

Attractive Package and Benefits

You will enjoy a fantastic range of benefits including tips, a 40% Venue Discount card, lifestyle flexibility, personal development, Buddy and company wide fun events, and a generous internal referral scheme.

Apply Now
The Job

We have a vacancy for a talented Commis Chef within our Kilwinning venue, The Cornerhouse. As a Commis Chef, you will be passionate about what you do and have an eagerness to develop and progress within our kitchens. You will be involved with all aspects of food preparation, maintaining cleanliness standards and supporting each section of the kitchen.

As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

Attractive Package and Benefits

You will enjoy an attractive range of benefits including tips, a 40% Venue Discount card, lifestyle flexibility, personal development, Buddy and company wide fun events, and a generous internal referral scheme.

Apply Now
The Job

We are looking for a talented Head Chef to join our team across our Ayrshire venues. As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

You will have great experience of leading a dynamic kitchen team in a stylish environment. Competent in the financial aspects of running a successful kitchen, you will be a natural coach. In addition, you will have the confidence and the skill to direct and support your team whilst working under pressure. You will have an eye for detail, a genuine love of food and a passion for great hospitality.

Making people feel great in hospitality is what we are all about.  Just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador.

Attractive Salary, Bonus and Benefits

You will enjoy a fantastic range of benefits including bonus, tips, a 40 percent Venue Discount card, lifestyle flexibility, personal development, Buddy and company wide fun events, and a generous internal referral scheme.

Apply Now
The Job

We have a vacancy for a talented Kitchen Porter within our South Ayrshire venue The Treehouse. As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

You will be a key member of our kitchen team supporting our chefs in a wide range of tasks to ensure our standards of food excellence are maintained. Your main priority will be to ensure high levels of cleanliness in and around the kitchen area at all times.  You will be really keen to want to develop your career and become a Chef. 

Experience is not necessary for this role because we will train and develop you. You will however need a lot of energy and be able to work in a fast paced environment. Just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador.

Attractive Package and Benefits

Full and part time positions are available for this role. You will enjoy an attractive range of benefits including a 40% Venue Discount card, lifestyle flexibility, personal development, Buddy and company wide fun events, and a generous internal referral scheme.

Apply Now
The Job

We have a vacancy for a talented Commis Chef in our South Ayrshire venue, Lido Troon. As a Commis Chef, you will be passionate about what you do and have an eagerness to develop and progress within our kitchens. You will be involved with all aspects of food preparation, maintaining cleanliness standards and supporting each section of the kitchen.

Experience is advantageous but not essential as we provide an excellent training programme for all levels of chefs. You will be passionate about food and committed to delivering quality dishes. We are looking for strong team players with good communication and organisational skills. Just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador. 

As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

Attractive Package and Benefits

You will enjoy an attractive range of benefits including tips, a 40% Venue Discount card, lifestyle flexibility, personal development, Buddy and company wide fun events and a generous internal referral scheme.

Apply Now
The Job

Social Media Manager


As part of the marketing team, you will be a brilliant creative thinker and have a real way with words, and it goes without saying that you will eat, sleep and breath social!
While your main responsibility will be managing social media you will also be involved in creating engaging content and copy across all channels. Our aim is to engage, inspire and retain this online community by offering our 133,000+ followers consistently brilliant content- which is where you come in.
From meeting with management and social teams at each of our fabulous venues, to regularly liaising with our supporting external agencies, you will be responsible for delivering an effective social strategy that helps us achieve our business objectives. Weekly reporting on a range of KPI's will be a requirement of the role but full training and support will be given.


Attractive Package and Benefits
You will enjoy a fantastic range of benefits including, a 40% Venue Discount Card, lifestyle flexibility, personal development, access to the Employee Assistance Programme and company wide fun events, and a generous internal referral scheme.

Apply Now
The Job

Project Manager, Prestwick Head Office, Ayrshire

45-50,000 per annum plus benefits

We are looking for a talented and experienced Project Manager to join our team.  You will be responsible for delivering multiple on-going projects across Scotland, to the specified quality, including new venue/refurbishment construction on time and within budget.  You will interact and work closely with our Leadership Team to ensure that projects are completed in a safe and timely manner.  

Key Responsibilities include:

 Construction Project Management:

  • Produce financial forecast, monitoring and controlling project costs and cost reporting
  • Deliver projects from design phase to completion including all handover documentation
  • Review progress, budget resources and forward planning
  • Review work packages and ensure scope of work is clearly defined and understood
  • Chair weekly site meetings and ensure the production of accurate records of any discussions and actions
  • Manage diverse Trades teams to ensure that they deliver on time and within budget
  • Build and maintain good relationships with suppliers and design consultants

 Health, safety and environmental:

  • Ensure all HSE-related documents are kept up to date
  • Allocate HSE responsibilities and duties for site personnel, check understanding and provide training as necessary
  • Ensure that all subcontractors take appropriate steps to follow Buzzwork s procedures and processes
  • Ensure that site waste management plans and site specific environmental risk assessments are produced and maintained

People Management

  • Manage, coach and develop a high performing construction team that meets agreed objectives, and which delivers best practice results, added value and continuous improvement

The successful candidate is likely to meet all of the following criteria:

Essential

  • Qualified Quantity Surveyor
  • Extensive experience of managing projects within a construction environment
  • Good working knowledge of contract conditions, CDM regulations, Design Management, Programme & Risk Management and cost control including forecasting, actual cost and value reporting
  • Excellent communication, people and team management skills, with the ability to influence, motivate and mentor
  • Ability to challenge designs and resolve problems to conclusion
  • Ability to manage and deliver a successful project with minimal guidance
  • Problem solving and analytical thinking
  • Strong proficiency in Microsoft Office
  • Current driving licence 

Desirable

  • CSCS managers card
  • SMSTS
  • NEBOSH Construction Certificate
  • Understanding of TS16949, IOSH/NEBOSH, ISO 14001

As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

Attractive Salary and Benefits

40% Discount

Access to an Employee Assistance programme

Generous internal referral scheme

 

Apply Now
The Job

We have vacancies for experienced Front of House and Bar Staff within our East Ayrshire venue, The Long House. 

As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

A natural host, you will love the buzz of providing a great customer experience. A passionate, enthusiastic and friendly personality, you will be happiest delivering hospitality and service excellence to all our customers. A conscientious, ambitious and well-presented team player, you will uphold Buzzworks core values at all times.

Please just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador.

Attractive Package and Benefits

You will enjoy a fantastic range of benefits including tips, a 40% Venue Discount card, a healthy work life balance, personal development, Buddy and company wide fun events and a generous internal referral scheme.

Apply Now
The Job

NAME OF ROLE:
BAR MANAGER


REPORTS TO:
General Manager


KEY RELATIONSHIPS:


Directors, Operations Managers, General Managers, Customers, Team Members in HO & Venues, External Networks, and Procurement


PURPOSE OF THE ROLE:


Inspire the venue bar team to produce great drinks for our customers.  Lead, develop and support the venue bar teams through the bar training journey to increase capability.  Responsible for driving excellent bar standards and processes consistently in venue.  Provide product innovation and development in line with external trends.  Drive KPIs in line with venue targets.


KEY ACOUNTABILITIES:


As part of the management team, share your knowledge and expertise to ensure the bar agenda is well communicated in venue
Drive product quality and innovation
Responsible for creating and maintaining a warm atmosphere for our customers
Define, communicate and continually review bar standards
Responsible for coaching and developing the team to increase capability and to provide excellent customer experience
Develop drinks, coffee and wine product knowledge for the team
Drive KPIs in line with venue targets
Responsible for bar compliance within area licensing objectives
Seek external insight from competitors and your network to continually improve our drinks offering


SKILLS AND RELEVANT TO THE ROLE:


Excellent people management skills
Accomplished bartender
Committed to driving standards
Passionate about the delivery of high quality drinks
Great communication skills
Good knowledge of licensing legislation
Well networked with great product knowledge

Apply Now
The Job

BE A PART OF OUR BUZZ
LATE NIGHT BAR SUPPORT STAFF - VIC'S & THE VINE

We have a number of vacancies available for Late Night Bar Backs at our new venue, Vic's & The Vine in Prestwick. As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

Experience is not necessary - just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador. You will be flexible to work weekends and late nights, particularly across Friday and Saturday evenings.

Attractive Package and Benefits

Full and part time positions are available for this role. You will enjoy a fantastic range of benefits including tips, a 40% Venue Discount card, personal development, Buddy and company wide fun events and a generous internal referral scheme.

 

 

Apply Now
The Job

Experienced Front of House Staff

A fantastic opportunity for a full time experienced Front of House staff within our South Ayrshire Venue The Treehouse.

A natural host, you will love the buzz of providing a great customer experience. A passionate, enthusiastic and friendly personality, you will be happiest delivering service excellence to all our customers. A conscientious, ambitious and well-presented team player, you will uphold our Buzzworks core values at all times.

You will have experience of working within a restaurant and really enjoy working in a busy and lively environment.

As one of the Sunday Times Top 100 companies to work for, we are an award-winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Please just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador.

Attractive Package and Benefits

You will enjoy a fantastic range of benefits including tips, a 40% Venue Discount card, personal development, Buddy and company wide fun events and a generous internal referral scheme and full access to our employee assistance programme.

Job Type: Full-time

Apply Now
The Job

We have vacancies for experienced Front of House and Bar Staff within our East Ayrshire venue, The Millhouse. 

As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

A natural host, you will love the buzz of providing a great customer experience. A passionate, enthusiastic and friendly personality, you will be happiest delivering hospitality and service excellence to all our customers. A conscientious, ambitious and well-presented team player, you will uphold Buzzworks core values at all times.

Please just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador.

Attractive Package and Benefits

You will enjoy a fantastic range of benefits including tips, a 40% Venue Discount card, a healthy work life balance, personal development, Buddy and company wide fun events and a generous internal referral scheme.

Apply Now
The Job

 

We have a vacancies for experienced Front of House and Bar Staff in our Scotts Troon venue.

As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

A natural host, you will love the buzz of providing a great customer experience. A passionate, enthusiastic and friendly personality, you will be happiest delivering hospitality and service excellence to all our customers. A conscientious, ambitious and well-presented team player, you will uphold Buzzworks core values at all times.

You will have experience of working within Front of House or the Bar. Please just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador.

Attractive Package and Benefits

Full and part time positions are available for this role. You will enjoy a fantastic range of benefits including tips, a 40% Venue Discount card, a healthy work life balance, personal development, Buddy and company wide fun events and a generous internal referral scheme.

Apply Now
The Job

 

We have a vacancies for experienced Front of House and Bar Staff in our Renfrewshire venue, The Coach House.

As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

A natural host, you will love the buzz of providing a great customer experience. A passionate, enthusiastic and friendly personality, you will be happiest delivering hospitality and service excellence to all our customers. A conscientious, ambitious and well-presented team player, you will uphold Buzzworks core values at all times.

You will have experience of working within Front of House or the Bar. Please just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador.

Attractive Package and Benefits

Full and part time positions are available for this role. You will enjoy a fantastic range of benefits including tips, a 40% Venue Discount card, a healthy work life balance, personal development, Buddy and company wide fun events and a generous internal referral scheme.

Apply Now
The Job

Restaurant Receptionist:  Scotts Restaurant Port Edgar Marina, South Queensferry

We have a vacancy for a Receptionist at our Scotts Restaurant in Port Edgar Marina, South Queensferry.

You will be the first point of contact, welcoming our customers into the venue, managing their reservations, telephone bookings and requests, to ensure our guests get the best customer experience. Ideally you will have some experience for this role and be accustomed to working with reservations systems. You will have the flexibility to work evenings and weekends as required.  

As our Receptionist you will be responsible for;

  • Liaising with our Customer Services Team to ensure that bookings are maximised
  • Managing our reservations for the Venue
  • Supporting the Management team to ensure that private parties have a great experience
  • Escalating any bookings issues as required
  • Meeting and greeting all our customers when they arrive
  • Building a great rapport with  all our guests

Package and Benefits

40% Discount Card,

Generous internal referral scheme

Buddy and company wide fun events. 

As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With ten venues across Ayrshire and a new venue in South Queensferry opening soon, you will become part of our heritage and our success.  We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too

Apply Now
The Job

EXPERIENCED FRONT OF HOUSE STAFF:  SCOTTS RESTAURANT, PORT EDGAR MARINA, SOUTH QUEENSFERRY, EH30 9SQ

We have a number of both full and part time vacancies for Restaurant staff in our stunning venue in Port Edgar Marina.  

As one of the Sunday Times Top 100 companies to work for, we are an award winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

A natural host, you will love the buzz of providing a great customer experience. A passionate, enthusiastic and friendly personality, you will be happiest delivering hospitality and service excellence to all our customers. A conscientious, ambitious and well-presented team player, you will uphold Buzzworks core values at all times.

You will have experience of working within Front of House.   Please just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador.

Attractive Package and Benefits

Full and part time positions are available for this role. You will enjoy a fantastic range of benefits including tips, a 40% Venue Discount card, access to an Employee Assistance Programme, personal development, Buddy and company wide fun events and a generous internal referral scheme.

 

Apply Now
The Job

Experienced Front of House Staff, Vic s and The Vine, Prestwick

We have a fantastic opportunity for both full and part time experienced Front of House staff for our newly refurbished venue Vic's & The Vine in Prestwick, South Ayrshire.

A natural host, you will love the buzz of providing a great customer experience. A passionate, enthusiastic and friendly personality, you will be happiest delivering service excellence to all our customers. A conscientious, ambitious and well-presented team player, you will uphold our Buzzworks core values at all times.

You will have experience of working within a restaurant and really enjoy working in a busy and lively environment.  

As one of the Sunday Times Top 100 companies to work for, we are an award-winning company which is going places. With venues across Ayrshire and beyond, you will become part of our heritage and our success. We take pride in everything we do, we always strive to make a difference and we really enjoy having fun too.

Making people feel great in hospitality is what we are all about.

Please just bring your passion, your energy and a smile and we will help you to become the best Buzzworks brand ambassador.

Attractive Package and Benefits

You will enjoy a fantastic range of benefits including tips, a 40% Venue Discount card, personal development, Buddy and company wide fun events and a generous internal referral scheme.

 

Apply Now

Keep up to date

If you’re interested in a career with Buzzworks, sign up to our recruitment mailing list and we’ll keep you informed of all of the latest vacancies and opportunities across the company.

Sign up

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Our Venues

Vic's and The Vine

132 Main Street ,Prestwick KA9 1PB
Phone +44 (0) 1292 677 675
info@vicsandthevine.co.uk

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Lido Troon

11 West Portland St. ,Troon KA10 6AB
Phone +44 (0) 1292 310 088
info@lido-troon.co.uk

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Lido Prestwick

71-75 Main St. ,Prestwick KA9 1JN
Phone +44 (0) 1292 479 321
info@lido-prestwick.co.uk

Visit Website

Scotts Troon

Harbour Rd. ,Troon KA10 6DJ
Phone +44 (0) 1292 315 315
info@scotts-troon.co.uk

Visit Website

Scotts Largs

Irvine Rd. ,Largs KA30 8EZ
Phone +44 (0) 1475 686 684
info@scotts-largs.co.uk

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Scotts Port Edgar

Port Edgar Marina, Shore Road ,Edinburgh EH30 9SQ
Phone +44 (0) 131 370 8166
info@scotts-southqueensferry.co.uk

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The Longhouse

130 Titchfield St. ,Kilmarnock KA1 1PH
Phone +44 (0) 1563 535 130
info@longhouse-kilmarnock.co.uk

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The Mill House

4 Dean St ,Stewarton KA3 5EQ
Phone +44 (0) 1560 482 255
info@themillhouse-stewarton.com

Visit Website

Treehouse

67-69 Sandgate ,Ayr KA7 1BZ
Phone +44 (0) 1292 288 500
info@treehouseayr.co.uk

Visit Website

The Corner House

1-7 Howgate, ,Kilwinning KA13 6EN
Phone +44 (0) 1294 558 813
info@thecornerhouse-kilwinning.co.uk

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The Coach House

31 Main Street ,Bridge Of Weir PA11 3NR
Phone +44 (0) 1505 800 999
info@thecoachhouse-bow.co.uk

Visit Website

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If you purchase any products or services which we offer to you through this Site, this may be subject to new and/or additional terms and conditions which will be notified to you at the time.

If you have any questions or complaints regarding the Site or these Terms, you can contact us by emailing mail@buzzworksholdings.com.

 

Privacy Policy

PRIVACY POLICY

Last updated 25th May 2018

Vic's & The Vine, Scotts, Lido and House venues are all part of Buzzworks Holdings. 

Details about Buzzworks Holdings can be found on our corporate website at www.buzzworksholdings.com.

 

As controllers of your data, we (Buzzworks) are committed to protecting your data and respecting your privacy.

Our Privacy Notice explains what information we collect about you, how we obtain it, what we do with it and your rights around it.

This policy applies to all Buzzworks venues and their websites:

Vic's (Prestwick) | vics-prestwick.co.uk

The Vine (Prestwick) | thevine-prestwick.co.uk

Vic's & The Vine (Prestwick) | vicsandthevine.co.uk

Scotts (Troon) | scotts-troon.co.uk

Scotts (Largs) | scotts-largs.co.uk

Lido (Troon) | lido-troon.co.uk

Lido (Prestwick) | lido-prestwick.co.uk

The Long House (Kilmarnock) | longhouse-kilmarnock.co.uk

The Mill House | themillhouse-stewarton.co.uk

The Corner House (Kilwinning) | thecornerhouse-kilwinning.co.uk

The Coach House (Bridge of Weir) | thecoachhouse-bow.co.uk

The Tree House (Ayr) | thetreehouse-ayr.co.uk

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WHERE WE’RE AT

Our registered company name is Buzzworks Holdings Ltd and our registered office is located at 132 Main Street, Prestwick, Ayrshire, Scotland, KA9 1PB.

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HOW TO CONTACT US

If you would like to contact us about this policy or your information, please contact our data controller by e-mailing dataenquiries@buzzworksholdings.com.  Alternatively, you can write to us on the above noted address.

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HOW WE COLLECT YOUR DATA

We collect information when you visit our venues, use our websites/app or correspond with us.

You provide us with information when you create an online account and register to use our website or our App, when you register a Benefit loyalty card or buy a Buzzworks gift card, when you use our  customer wi-fi, when you make a reservation, when you visit our venues or by corresponding with us by phone, e-mail or otherwise.

We also obtain information when you enter a competition, promotion or survey, when you report a problem with our website or our App, provide feedback or when you participate in any marketing, loyalty, points or rewards promotions.

We record and analyse venue, web and app visits, details of your purchases and where you take advantage of our promotions.

If there is an incident, we may need to log information about it.

If you engage with us online via our websites or app our cookies and similar technologies will capture your IP address, your location, and record how you use the site or app to help improve it and improve your user experience, where your browser settings or permission allows for this.

If you post information online about us or provide feedback, we may keep a record.

If you contact us directly and complain or give feedback, receive compensation, or enter a competition, we will record details and all related information such as emails, letters and phone calls.

We use CCTV in our venues for the prevention and detection of crime and for safety and security reasons.

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WHAT PERSONAL INFORMATION WE COLLECT

Identity information – such as your first name, last name, marital status, title, date of birth and gender

Contact information –such as your postal address, email address and telephone numbers

Reservations information – such as your bookings history and any upcoming reservations.  This may include notes if you have made any special requests.

Financial information – such as your payment card details

Transaction information – such as your billing and purchase history, payments you have made to us and any transactions carried out using a Buzzworks loyalty or gift card.

Technical information – such as information from your visits to our website, your browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and/ or the App.

Usage information – including information about how you use our website and services.

Marketing and communications – including your preferences in receiving marketing from us.  We also track when and where you take advantage of

Any other information relating to you which you may provide to us

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

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INFORMATION WE RECEIVE FROM OTHER SOURCES

We may receive information about you if someone purchases a gift card and instructs this to be posted directly to you

We may also obtain your details if you purchase a voucher from a 3rd party seller.

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HOW WE USE YOUR INFORMATION

We are only allowed to use your data if we have proper consent to do so.

This includes; to fulfil a contract we have with you, when it is in our legitimate interest, to comply with the law or when you give explicit consent.

 

FULFILLING OUR CONTRACT WITH YOU

When you make a reservation, buy something from us, join our Benefit loyalty card scheme or enter a competition we run, we use your information to fulfil our contract with you.

We take information to communicate with you, check your identity, take payment, and provide products and services, including awarding loyalty points if you are a Benefit loyalty card holder.

LEGITIMATE INTEREST

A legitimate interest is when we have a business or commercial reason to use your data. Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving our site and apps, or products and services, developing new products and services, and telling you about them and conducting market research.

To provide and improve our products and services, including in-store Wifi, Benefit Loyalty card scheme and Buzzworks gift cards.  And also to respond to you if you contact us.

We may record reservation and enquiry communications, including incoming and outgoing calls and emails, for staff training, quality improvement purposes and establishing facts.

When we monitor Buzzworks websites, social media platforms such as Facebook and Instagram and online services including our mobile app and responses to email marketing. If you post comments online or in other media we may capture this information, contact you, and use it to improve our products and services

To run competitions and promotions and track which offers seem of interest to you.

To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us.

To send you emails including offers tailored to your perceived preferences if you give us permission to do so (by opting in on your online account).  We record which emails seem to be of interest to you.  Based on your purchase history and Benefit card usage, some customers may be offered additional loyalty points or rewards

To contact you where you provide us with feedback or participate in any marketing research we undertake.

 

TO COMPLY WITH THE LAW

We record CCTV in our venues for the purpose of safety and security.

To prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, including where we are required to do so by law, we may monitor Benefit card accounts and review CCTV,  record call centre communications and emails. We use other organisations to check the validity of the credit or debit card details you use to pay and we may ask you to verify your identity.

We may share your data with a government agency or law enforcement agency for legal, compliance, regulatory or investigative purposes.

If you are involved in an accident at one of our venues, we will record your details in the accident log book to comply with health and safety regulations.

 

WHEN YOU CONSENT

With your consent, we can send you electronic marketing, including promotions and offers, in relation to our products and services.  To receive our marketing communications, you will need to update your account preferences on your online account and opt-in.  These preferences can be managed here - https://www.buzzworksholdings.com/?member=marketing

We may also use cookies or similar technologies on our websites, app and in marketing emails, including analytic cookies.  For more details on our use of such technologies, click here to see our Cookie Notice.

When you give consent, you are able to withdraw that consent at any time by updating your account preferences online,  e-mailing us on dataenquiries@buzzworksholdings.com or writing to us at our registered office address of 132 Main Street, Prestwick, Ayrshire, KA9 1PB.

If you do withdraw your consent and opt out, we will only continue to use your data if another legal basis applies, such as when we’re required to do something by law.

Nevertheless, you have an absolute right to opt-out of direct marketing at any time.  You can opt out of marketing by adjusting the preference settings on your online account, by emailing dataenquiries@buzzworksholdings.com or writing to us at our registered office address of 132 Main Street, Prestwick, Ayrshire, KA9 1PB.

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DATA SHARING

Vic's & The Vine, Scotts, Lido and House venues are all part of Buzzworks Holdings. 

Details about Buzzworks Holdings can be found on our corporate website at www.buzzworksholdings.com.

Vic's & The Vine, Scotts, Lido and House venues may share data within the Buzzworks group when it comes to support, advisory, IT, safety and security, including CCTV, and other services.

For some activities we use third party service providers – this includes:

Wifi

• Sending promotional offers

• Customer feedback surveys

• Gift cards (including E-Gifts)

• Loyalty scheme platform

• Insurance

• IT development, support, maintenance and hosting

• App and website hosting

• Payments’ processing to enable you to pay by credit or debit card

• CCTV system provision and maintenance

• SMS broadcasting system

• E-mail broadcasting system

Personal data may be shared with government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim.

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COOKIES AND SIMILAR TECHNOLOGIES

Our website, apps and marketing emails use cookies and similar technology. Full information is in our Cookie Notice. This includes information on how to adjust your browser settings to accept or reject cookies.

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DATA RETENTION

We keep your data to enable us to fulfil our contract with you or to provide services, whilst you are a customer, an active user of our websites, app or Benefit loyalty card holder, where required by law or to protect legal rights.

We always look to keep your data for the minimum time in line with data protection principles and our processes.  For example, we keep:

Information on Benefit loyalty card holders 

Information on historical bookings

Records of payment information in line with tax law and audit requirements.

Customer feedback and correspondence with our customer services teams for up to 3 years afterwards, depending on the nature of the interaction and any applicable law, such as health and safety.  This enables us to respond to any questions or complaints.

Information to maintain records according to rules that apply to us.

If you unsubscribe from marketing communications, we keep a record of this request indefinitely to ensure we do not send you direct marketing again.

We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons.

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YOUR RIGHTS

You have certain rights under the European Union’s General Data Protection Regulations and other data protection laws.  In relation to your personal information. You can:

• ask for a copy of your information

• ask for information to be corrected

• ask for information to be erased or deleted

• ask for us to limit or restrict processing

• object to us processing your data, in particular where we use the data for direct marketing

• ask us to send you a copy in a structured digital format or ask for us to send it to another party.

Some rights, however, may be limited. We may be obliged by law or regulation to keep information.  We must respect other people’s privacy as well, which means we may need to redact or remove information where it includes personal data about someone else, even if it is connected to your data.  On occasion there may be a compelling legitimate interest to keep processing data.

If you want a copy of your data, to object to how we use your data, or ask us to delete it or restrict how we use it or, please e-mail us on dataenquiries@buzzworksholdings.com, or write to us at our registered office address of 132 Main Street, Prestwick, Ayrshire, KA9 1PB.  

To process a request from you, we may need to confirm your identity to ensure we’re accessing the right data.

Please allow up to 30 days for any personal information requested.

You have a right to complain to an EU data protection authority.  In the UK, the authority is the Information Commissioner’s Office (the “ICO”).

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CONTACT DETAILS

To exercise any of your rights or to withdraw consent please email dataenquiries@buzzworksholdings.com 

To discuss or change your Benefit loyalty card account details, including marketing preference settings, you can log into ‘My Account’ and go to (account details) and Marketing Preferences - or contact customer services at reservations@buzzworksholdings.com 

For any queries relating to data protection please contact dataenquiries@buzzworksholdings.com or write to us at our registered office address of 132 Main Street, Prestwick, Ayrshire, KA9 1PB

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